Terms & Conditions
The following terms and conditions (Conditions of Use) apply to all transactions on plumbing4home.com. This Website is operated by Pepte UK (VAT number GB 973252117), whose registered office is at 43 Hurricane Way, Norwich NR6 6HE. You can contact us between 9:30am and 2.30pm on weekdays on 01603920050 or send us email on email@example.com. We aim to respond in maximum 24 hours after email is being received. The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. From time to time we may modify the terms and conditions. Accordingly, please continue to review the terms and conditions whenever accessing or using the website. If at any time you do not wish to accept the terms and conditions, you may not use the website.
These terms and conditions do not affect your statutory rights. To order goods using this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Accuracy of product information
All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. The intention of Pepte UK is that all information on the website should be as accurate and up to date as possible. Pepte UK cannot guarantee the reliability or the accuracy of the information contained within its pages. Actions taken by the user of the website are the responsibility of the individual. Images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Product images should not be assumed to be an actual photograph of the product and its features/functionality. Full detailed specifications are available from the manufacturer's brochures or their websites. All accessories supplied with a product are subject to upgrade or change at the manufacturers’ discretion. We will supply the product as supplied to us by the manufacturer. If in doubt, feel free to contact us to provide you with further information and clarification on the product.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).
The Website, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material ("Content") is protected by copyrights, trademarks and/or other proprietary rights. The Content includes both content owned or controlled by us and content owned or controlled by third parties and licensed to us. All individual articles, reports, and other elements making up the Website may be copyright works. You agree to abide by all additional copyright notices or restrictions contained in the Website. You may not use any of our trademarks or trade names without our consent and you acknowledge that you have no ownership rights in and to any of those names and marks. You agree to notify us in writing promptly upon becoming aware of any unauthorised access to or use of the Website by any party or of any claim that the Website or any of the contents of the Website infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.
License & Download Rights
You acquire no rights or licences in or to the Website and/or the Content other than the limited right to use the Website in accordance with these Terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of the Website. Download is permitted by us provided only that: (i) you make no more than one printed copy of such download and no further copies of such printed copy are made; (ii) you make only personal, non-commercial use of such download and/or printed copy; and (iii) you retain on such download and/or printed copy all copyright notices and shall remain bound by the terms of such wording and notices. Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You may not make any part of the Website available as part of another website, whether by hyperlink framing on the internet or otherwise. The Website and the information contained therein may not be used to construct a database of any kind, nor may the Website be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of the Website.
Payment and Price
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of VAT and exclusive of delivery charges which will be payable as indicated at the time of placing your order. General advertising offers on products may not necessarily be obtained on this site.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
Due to the limited availability of items purchased in our special offers and clearance section we cannot guarantee fulfillment of your order. In the unlikely event we are unable to provide the item we will not charge you for these and we will refund any money already paid for them. We will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
We accept PayPal all major credit and debit cards including Visa, Mastercard and Switch (through the PayPal payment system). On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.
All prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout. We offer free economy delivery for all UK addresses, as well as express delivery charged at extra fee charged. Northern Ireland(BT), Isle of Man(IM), Scottish Highlands and Orkney Isles(PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles(HS, ZE) will incur additional charges and may also experience delivery delays.
As soon as we have delivered the goods to your door you will be responsible for them. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
Pepte UK shall under no circumstances be liable for any consequential or indirect damage or loss, however caused, including (but not restricted to) loss of profits, loss of goodwill, damage to trading relationships, and financial loss. Pepte UK's liability in respect of all other losses shall be limited to the invoiced value of the relevant order.
Time Limitation for Notification of Claims
Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier"s delivery consignment note and it will be your responsibility to inform us within 48 hours from delivery.
Incorrect Goods: It is your responsibility to notify us of any in-correct goods supplied within 48 hours days from delivery.
Faults: A product is deemed to be faulty on arrival if it shows symptoms of a failure preventing basic operation upon its first use out of the box. In such instances please contact us within 7 days from the delivery date. You can then return the faulty item directly to us.
Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date. If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to your credit card account.
Faulty Returns & Product Guarantees
Upon receipt of the goods and confirmation of the fault by our product support team you will be offered the following options:
• A replacement: this item will be shipped to you at our own expense.
• A repair: the repaired item will be shipped to you at our own expense. Please note that once repaired the product is no longer eligible for replacement.
• A full refund provided the item has been verified faulty and is complete with all accessories in its original box and packaging.
If the product is not deemed to be faulty by our product support team then you will be offered the following options:
• Return of the goods and the cost of delivery charged to you.
All products supplied are covered by the terms and conditions of the Manufacturer"s Guarantee for a period of 12 months. However, some manufactures have a lifetime guarantee. In this case please contact us. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance (cleaning of dirty audio/video heads etc.), consumables (styli, plug fuses, cables, batteries, etc.), cosmetic damage and tuning of channels are not covered.
The seller will be wholly responsible for the cost of return delivery and safe return of the goods. We will provide pre-paid label to return goods to us for orders which have been purchased in Europe or will expect goods to be shipped back to us by buyer by using the cheapest possible courier services and we will reimburse the shipping cost to the customer when goods received if goods to be returned from outside Europe. Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier, and to maintain sufficient insurance to cover the value of the goods.
Cancellation of Order & Returned Goods
You have right to cancel your order within 30 days without giving any reason. The cancellation period will expire after 30 days from the day when order has been delivered. To gain the right to cancel, you must inform us about your decision to cancel the order by a clear statement. To meet the cancellation deadline, it is sufficient for you to contact us about your decision before the cancellation period has expired.
Effects of cancellation: If you cancel the order, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least ex-pensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than:
(a) 7 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 7 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 7 days after the day on which we are informed about your decision to cancel the order.
We will make the reimbursement using the same method of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your order cancellation to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusions from the right to cancel
The right to cancel does not apply to the following kind of contracts:
• Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
• Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
• Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
• Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
• Contracts for the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications.
You will own the goods once we have received your payment in full. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.
Returned Goods Address
Pepte UK LTD
43 Hurricane Way
Governing Law & Jurisdiction
The Terms are governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English courts.
Good Service Promise
We offer free shipping around whole UK Mainland
If you like to get your order delivered quicker, you can pick express delivery option on checkout screen. Order will be shipped the same day and arrive to you next working day.
We offer 14-day returns policy
You can always return the order to us for full refund if you not happy about the purchase, within 14 days after having received the product
Quick delivery in Norwich area
If you are located in Norwich surrounding area and like your order to be delivered the same day please contact us via "Contact us" form.